Shipping and delivery

SHIPPING YOUR PACKAGE AFTER PURCHASE (-30 kg)

Once we have received your payment, your package will be dispatched via Colissimo by Laposte with signature upon receipt. The tracking number will be communicated to you either by e-mail or by telephone, and you will receive the associated invoice with your purchase.
Your items are well protected during shipment by shock-absorbing containers.
Shipping costs only include postage. Packaging and preparation costs are included, as well as insurance in the event of loss or damage to your product during delivery.
If your product is lost during delivery, please contact Laposte. fr or Casse marine enlèvement to initiate procedures for reimbursement.

The fixed price for the delivery of your parcel follows the colissimo price rules.
Within 3 to 6 working days following validation of the order, the products are dispatched via the colissimo service of the French post office, or other equivalent means.
As soon as the products have been dispatched, the customer is informed by e-mail of the tracking number, which will enable him to follow the progress of his parcel by post on the www.colisposte.net website.
The customer’s fixed contribution to shipping costs was specified when the order was validated. In the event that the amount of the order allows the customer to have free shipping, we reserve the right to choose the means of transport used for shipping the said order.
Products will be shipped to the delivery address indicated by the customer when validating the order.
Products will be delivered within 3 to 6 days of the final order confirmation e-mail being sent to the customer.
We apologize for any delays in delivery due to bad weather, strikes, holidays and public holidays. We depend on an external third party for the delivery of our goods. Furthermore, Casse Marine enlèvement declines all responsibility in the event of excessively long delivery times due to postal services (strikes, etc.), in the event of force majeure, or in the event of unforeseeable or insurmountable circumstances.
If the customer is absent at the time of delivery, a delivery notice is normally left in the letterbox; it is then possible to collect the parcel from the post office whose address is indicated on the delivery notice, within 15 days of the delivery notice being left, or from the accredited carrier.

The condition of items are accepted as they are and without warranty and must be delivered to customers in that condition. Therefore, if the package received by the customer is damaged (likely to have been opened or showing visible signs of deterioration), it must be refused and communicated to [email protected] in the event that the customer accepts the damaged parcel without making any reservations on the same day with the post office or the carrier, or sending a complaint within three days by registered mail with acknowledgement of receipt to the following address 26 rue Barthelemy Thimmonier, 13500 Martigues, said package will be considered accepted as is and Casse Marine Removal will not be required to compensate the customer for damaged or missing products.

In this case, the customer must inform us by e-mail at [email protected] within three days of receipt of the parcel, indicating the nature of the missing products. Any claim formulated after this deadline will be rejected and Casse Marine enlèvement will be released from any responsibility.

Right of withdrawal and exchange :

Online buyers, like all mail-order consumers, have a 14-day right of withdrawal from the day after they take possession of the goods or accept the offer for a service, without justification or payment of penalties on their part. However, he will be liable for return shipping costs. The customer will therefore receive either a refund or an exchange at the end of these 14 days following the retraction request.

For all retraction requests, please fill in the following form and send it to us by e-mail: Template for retraction document.

The European Commission provides an Online Dispute Resolution (ODR) platform which you can find at: http://ec.europa.eu/consumers/odr/.

Consumers can use this platform to settle their disputes.

SHIPPING YOUR PACKAGE AFTER PURCHASE (+30 kg)

In accordance with and using the same terms and conditions as above, or your product will be sent by courier or charter on filmed and strapped pallets or via a carrier with trailer (for boats).
For these special cases, the price is determined in your shopping cart or you will be contacted directly by our seller to give you a quote for delivery.