Don’t panic, after ordering a product from our online store, make sure you haven’t chosen to collect your purchase from our point of sale. If this is not the case, you will be given a tracking number (in addition to our team). This tracking number is automatically attached to your invoice. This is sent to you by e-mail after purchase. If you have not received it, please do not hesitate to contact us to obtain this number or to ask us directly for the location of your parcel. If your parcel has been lost in transit, you should know that it is still insured and that you can be reimbursed.